Alternative Dispute Resolution
Under the terms and in compliance with the provisions of Law No. 144/2015, of 08.09, NKFitting provides the necessary information for the consumer customer to exercise their right to complain to an official, third and impartial entity that will help them to resolve the dispute in question.
The alternative dispute resolution is the possibility that all consumers have at their disposal to resort to official entities that help them in the resolution, or orientation of any conflict, before opening litigious processes in the Courts.
As a rule, the procedure can be described as follows:
1) The consumer customer asks an impartial third party to act as an intermediary between him and the supplier or service provider who is the target of his complaint.
2) The intermediary can suggest a solution to your complaint, impose a solution on both parties or bring the parties together to find a solution.
Alternative dispute resolution can be translated into "mediation", "conciliation" or "arbitration".
Alternative dispute resolution is generally less expensive, less formal and faster than the legal route.
Thus, in case of litigation, the consumer customer can resort to an Alternative Dispute Resolution Entity for consumption. NKFitting provides the following contact:
CNIACC - National Center for Information and Arbitration of Consumer Disputes
For more information:
CIAB - Consumer Information, Mediation and Arbitration Center (Consumption Arbitration Court)
or please access the Consumer Portal at https://www.consumidor.gov.pt/